Shipping & Returns
Shipping Policy
As this is a global snail mail letter subscription service, we do ship internationally. All letters are posted via the post office.
Letters will be processed for shipment on the 2nd and 4th week of each month (process dates are on the 1st and 15th), and mailed on the Fridays of those weeks/months.
Subscriptions received from the 16th to the end of each month will be shipped for the following month's mailing service.
Shipping Rates:
Postage/shipping rates are based on your location, and will be calculated upon finalizing your order.
Return & Exchange Policy
Thanks to the European directive 2011/83, you have at least a 14-day right of withdrawal following online or distance purchases.
If you are not happy with your purchase within the 14-day right of withdrawal, please use our contact form on our website to notify us immediately.
If you have subscribed to a monthly subscription, and cancel within the 14-day right of withdrawal, you will be refunded for the one month payment.
If you have subscribed to a monthly subscription, and cancel after the 14-day right of withdrawal, you will not be eligible for a refund for months paid up to the cancellation of your snail mail letter subscription service.
If you have subscribed to an annual subscription, and cancel within the 14-day right of withdrawal, you will be refunded for the annual payment in full.
If you have subscribed to an annual subscription, and cancel after the 14-day right of withdrawal, you will only be eligible for a refund towards the months you have yet to receive your snail mail letter subscription service. For instance, if you subscribe in January for an annual subscription service, and cancel in March, you will only be refunded for 10 months worth of your subscription payment.
All refund payments will be refunded back to the payment method in the currency used to place the order. We are not responsible for the currency exchange rate, therefore, if the exchange rate differs from the time we issue a refund, to what you paid in your currency at the time of the subscription, we are not liable for the difference in the exchange rate.